5/5

Ameyo

by Ameyo
Ameyo is an Omnichannel Customer Engagement Software for driving omnichannel customer interactions. Ameyo’s call center solution can easily let businesses swith to remote workforce model. With Ameyo Mobile Agent App the team leaders can track agent metrics in live mode and the agents can handle blended calls over PSTN or WebRTC,using their mobile phones. Other Mobile App features include predictive dialing mode, callbacks, and even CTI. We provide both cloud-based and on-premises solutions.

Best for:

Ideal for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT business, Healthcare, Real Estate, Media, Government, Startups, and any other industries which need to provide consistent customer experiences.

Features

Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
On-Premise - Windows
On-Premise - Linux
Mobile - Android

Support

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

Cons