4/5

Genesys Cloud CX

by Genesys
Genesys Cloud CX is a cloud contact center software for providing great customer service, generating sales and collecting data for process optimization.

Best for:

Companies of all sizes that are seeking ultimate solution that is easy to use.
Has Free trial

Price

  • 75

/

per month
No Free Version

Cloud 1: $75USD per user, per month (annual payment available)

Cloud 2: $110USD per user, per month (annual payment available)

Cloud 3: $140USD per user, per month (annual payment available)

For enterprise-level planning, please contact Genesys for more information.

Features

Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

  • User-friendly interface and customization opportunities.
  • Great price for features provided.
  • Responsive customer service.
  • Great lead tracking.

Cons

  • Data lags while using API or UI are common.
  • G Cloud is not as ""self sustaining"" as it is advertised.
  • Some lags and bugs can happen due to issues inside the company’s networks.
  • A Step Up From Previous Call Center Software, But Prone To Errors.

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