4/5

Grasshopper

by GoTo
Segment business calls from personal ones with a special tool for your current device. Grasshopper is a virtual phone system for small and midsize businesses. Get a local, toll free, or vanity number, or use your existing number!Route calls by using both mobile and desktop apps to interact with customers via voice or text messages, be notified of lost calls & voicemails, getg your voicemails transcribed and sent via email. Affordable price that exists to suit small businesses needs. Prices of 14 dollars per month. Get the free trial!

Best for:

Designed to fullfil SMB’s and self-employed business owners needs and requirements.
Has Free trial

Price

  • 29

/

per month
No Free Version

Available only in the USA and Canada. Please contact GoTo for pricing details.

Features

Automatic Call Distribution
Call Monitoring
Call Routing
IVR/Voice Recognition
Ring Groups

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

Documentation

Pros

  • Call quality is of the highest quality
  • Texting capabilities are great
  • Customer service is helpful
  • Customizable hold music and voicemail drops are great features

Cons

  • There were significant issues with customer support, especially with refunds
  • It is difficult to set up the software in the right way
  • Some users report on lack of features
  • No analytics

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