5/5

Nextiva

by Nextiva
Nextiva is a solution that enhances your communications with the use of automation and business intelligence tools. Build rapport and boost customer retention with the solution designed to make customer-brand relations closer.

Solution gathers all communication channels to improve customer satisfaction and gather all required data for scaling up. Delight customers with automation capabilties that save your time from speding it on worthless routine.

Best for:

Businesses that need a capable solution for servicing customers through all available channels.
Has Free trial

Price

  • 39

/

per month
No Free Version

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Features

Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Phone Support

Training

Videos

Pros

  • The tool is easy to use.
  • Customer support is always responsive.
  • Super user-friendly.
  • The add-ons are great.

Cons

  • There were call dropping issues.
  • There were login issues.
  • There were phone disconnect issues.
  • There were auto attendant/IVR issues.

Discover the list of best business tools for customer service and customer relationship management which can help you provide seamless customer experiences and eliminate customer churn!

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Guides