4/5

NICE CXone

by NICE inContact
With NICE CXone, you will get a help desk tool that scales up with your business and always keeps up with the times. We develop new features regularly, so you will always get options you need. Provide your clients with world-class customer experiences.

Best for:

Contact centers of all sizes and niches use our solution to provide excellent customer service.

Features

Automatic Call Distribution
Blended Call Center
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Outbound Call Center

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
On-Premise - Windows
On-Premise - Linux

Support

Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

Cons