3/5

Ottspotta

by Apidaze
Ottspott is an application for slack that can be used both as mobile phone app or as a part of call center solution all-in-one interface.

Best for:

Ottspott is a perfect solution for any business that wants to optimie call volumes, monitor email mailing campaigns and gather customer data.
– Lite (25$): Ideal for simple business telephony, 2-10 users and the Slack integration included – Premium (34$/user): Ideal for growing helpdesk & inside sales teams (2 users min). All CRM & helpdesk integrations except Salesfoce. – Entreprise (49$/user): Ideal for large helpdesk & inside sales teams (3 users min) with all the integrations + the Salesforce integration.

Features

Call Logging
Call Monitoring
Call Recording

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows

Support

Email/Help Desk
Knowledge Base
Phone Support

Training

Pros

Cons