4/5

VICIdial

by Vicidial Group
Open source call center solution with built-in predictive dialer tool. Processes all types of calls, as well as webchaths and emails.

Best for:

Any type of business that is looking for comprehensive call center solution.
Has Free trial

Price

  • 400

/

per month
Has Free Version

Features

Automatic Call Distribution
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
IVR/Voice Recognition
Predictive Dialer
Progressive Dialer
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Documentation
Videos

Pros

  • Community support
  • Reliable tool with stable functioning
  • Good for SMBs
  • Easy to use auto dialer

Cons

  • Rare updates
  • Lack of some vital integrations
  • Design is outdated
  • Reports aren’t comprehensive

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