4/5

VoIP.ms

by VoIP.ms
VoIP.ms is a Canadian VoIP bring-your-own-device provider. VoIP.ms provides a wide range of advanced telephony features, including, for instance, DID-numbers with Local IDs for over 60 countires. It provides Free Porting in the US and Canada DIDs with termination (outgoing calls) in more than 125 countries all over the world.

Best for:

Any business looking to simplify their communications and get access to Local Caller IDs in over 60+ coutries in different parts of the globe.
No free trial

Price

  • 1

/

per month
No Free Version

VoIP.ms is offered across three pricing plans, outlined below.

Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada)

Unlimited Plans: $4.25/month, per DID number (for US & Canada)

Toll Free Plans:

$0.99/month, per DID number (for US)

$1.25/month, per DID number (for Canada)

International outgoing call rates are available based on country.

Please contact VoIP.ms for more details.

Features

Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
IVR/Voice Recognition
SIP Trunking

Deployment & Support

Deployment

Cloud, SaaS, Web-Based

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

Webinars
Documentation

Pros

  • Fantastic quality of customer service at any stage of customer journey.
  • Regular updates with no price increases, quick support and cliet-oriented approach.
  • The help of setup stage is useful, as comapny provides assistance with configuration.
  • Options to sell VoIP services to customers is also satistying, especially as the softhone is dedicated to voip.ms.

Cons

  • Weak SMS app and issues with phone groundwire, on different devices. SMS shortcode is also poorly designed.
  • There can be downtimes due to prolonged service interruptions lasting for a few days.
  • In 2019, regular VoIP server issues happened. The customer support also blames users until the provider of servers recognizes the issue.
  • Some reports pointed out that there were some fraud calls, but it is unlikely that this was a leak on company’s side.

Discover the list of best business tools for customer service and customer relationship management which can help you provide seamless customer experiences and eliminate customer churn!

List

Guides