5/5

Voiptime Cloud

by Voiptime Cloud
Enhance customer experiences, provide seamless multichannel customer service and get three times more sales from telemarketing with VoipTime Cloud Contact Center solution! Smart call routing, ACD system, advanced IVR, Progressive & Predictive dialer (with customizable redialing rules, time zone configuration , etc), intuitive call script builder, live call monitoring, detailed reporting, and flexible REST API. Be all set in less than 48 hours, with the entire environment setup. Get the most reliable VoIP lines for 200 countries for affordable price.

Best for:

Any business that is looking for professional contact center solution with all capabilities available.

Discounts for big teams

Features

Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based

Support

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation

Pros

Cons