5/5

3CX

by 3CX
3CX is a contact center solution to handle calls, video communications, and chats. Advanced call queue management tools. Integrates with many CRMs & MS 365. Provides call recordings. Answer requests from all channels in one interface. Agent productivity improvement tools, including call flows, are also available.Remote access via mobile app also included. We offer both on-premises and cloud-based infrastructure solutions.

Best for:

3CX is a perfect solution for any business that wants to get most of telecommunications and cut costs on it at the same time.
Has Free trial

Price

  • 0

/

per month
Has Free Version

Free for up to 10 users.

Features

Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

  • The mobile application is available
  • Chat system works perfectly
  • Good community support and vendor assistance
  • Technical support is qualified and user-friendly

Cons

  • There can be issues during setup due to complicated interface
  • Doesn’t work with all phone models
  • There were issues with the call dropping
  • There were some crushes due to no reason

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