4/5

Bright Pattern

by Bright Pattern
Bright Pattern offers intuitive and multifunctional omnichannel contact center that is driven by AI and can be easily and quickly set up without paying for any configuration services. Bright Pattern provides companies with all needed tools to provide seamless customer experiences across all channels.

Best for:

Both small companies and enterprises up to 20 000 users.
Has Free trial

Price

  • 70

/

per month
No Free Version

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements.

An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Features

Automatic Call Distribution
Call Monitoring
Call Recording
Call Routing
Call Transfer
IVR/Voice Recognition

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation

Pros

  • Client-oriented customer support
  • Affordable pricing, some users call it “the best on the market”
  • Reliable product, no issues so far.
  • Powerful reporting

Cons

  • No alerts.
  • Issues with logging out and call routing to such users who couldn’t log out
  • There were issues with ticketing systems.
  • Freezes occur

Discover the list of best business tools for customer service and customer relationship management which can help you provide seamless customer experiences and eliminate customer churn!

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