4/5

GoTo Connect

by GoTo
GoToConnect (formerly Jive) unties cloud VoIP phone systems with GoToMeeting’s web, audio and video channels into p-atform. Users can easily collaborate via web browser, desktop app, or phone with features from voicemails to call routing , advanced video calls and screen sharing tool. For such a price as $19.95 a month, GoToConnect elimites the need to buy multiple communication tools for driving your company forward.

Best for:

For any business that looks for really universal communication solution.
Has Free trial

Price

  • 27

/

per month
No Free Version

GoTo Connect has two pricing plans:

Basic:
Starting at $27.00/user/month

Simplified business phone system with basic meeting features

Standard:
Starting at $32.00/user/month
Fully-featured phone, chat, and video conferencing system

Features

Automatic Call Distribution
Blended Call Center
Call Recording
Campaign Management
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Outbound Call Center

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

Live Online
Webinars
Documentation
Videos

Pros

  • Remote work switch is easy.
  • Customer support is client-oriented.
  • Great mobile integration.
  • Dashboards are comprehensive and easy to use.

Cons

  • There were issues with the VoIP services.
  • There were issues with the app functionality.
  • There were problems with the customer support.
  • Needs additional modification

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