5/5

Five9

by Five9
Five9 is the universal contact center software that uses AI to enhance the efficiency of your teams across channels. Included auto dialers to boost conversions. Enhance customer service with smart routing. Collects and analyzes customer data. Real-time reporting. 2000 satisfied clients,all-around-the-clock support.

Best for:

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.
No free trial

Price

/

No Free Version

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Features

Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
IVR/Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
On-Premise - Windows
On-Premise - Linux
Mobile - iPad

Support

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation

Pros

  • No connection issues.
  • Customer support is qualified and kind.
  • Frequent updates.
  • Intuitive features and operating.

Cons

  • Login issues.
  • There were regular crashes.
  • Some people complain on delays during outbound campaigns.
  • Poor support, no ownership over their product.

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