3/5

RingCentral Contact Center

by RingCentral
Deliver a modern customer service experience with the help of RingCentral Contact Center. All vital features included to let your agents delight every single customer.

Najlepiej dla:

Suitable for all businesses that want to boost the quality of customer service.
No free trial

Cena

  • 1

/

per month
No Free Version

Funkcje

Computer Telephony Integration
IVR/Voice Recognition
Queue Management
Reporting/Analytics

Wdrażanie & Wsparcie

Wdrażanie

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad

Wsparcie

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Trening

In Person
Live Online
Webinars
Documentation
Videos

Plusy

  • There are a lot of advanced features.
  • Easy navigation inside the tool.
  • Customer service is of the high quality.
  • The solution is intuitive and easy to use on all platforms.

Minusy

  • The customer support often “lose” call recordings.
  • This makes customers to repeat their problems again and again.
  • Sometimes calls are lost due to no visible reason.
  • Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it.

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