3/5

RingCentral Contact Center

by RingCentral
Deliver a modern customer service experience with the help of RingCentral Contact Center. All vital features included to let your agents delight every single customer.

Best for:

Suitable for all businesses that want to boost the quality of customer service.
No free trial

Price

  • 1

/

per month
No Free Version

Features

Computer Telephony Integration
IVR/Voice Recognition
Queue Management
Reporting/Analytics

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

  • There are a lot of advanced features.
  • Easy navigation inside the tool.
  • Customer service is of the high quality.
  • The solution is intuitive and easy to use on all platforms.

Cons

  • The customer support often “lose” call recordings.
  • This makes customers to repeat their problems again and again.
  • Sometimes calls are lost due to no visible reason.
  • Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it.

Discover the list of best business tools for customer service and customer relationship management which can help you provide seamless customer experiences and eliminate customer churn!

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