4/5

Zendesk Suite

by Zendesk
Zendesk provides powerful HRM and IT help desks tools for optimizing and automating business operations. Zendesk help desk ticketing software eases internal and external support services, so over 60% of users achieve CSAT boost and 85% getting advanced visibility. Enhance support efficiency by decreasing average resolution times with easy scalable software.

Best for:

Over 110,000 companies trust Zendesk in buidling positive CX and driving business support operations forward.
Has Free trial

Price

  • 49

/

per month
No Free Version

Support only pricing starts at $19 per agent/month.

Features

Activity Dashboard
Email Marketing
Interaction Tracking
Social Media Integration
Territory Management
Workflow Management

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Pros

  • The number of features and options to use is solid.
  • Zendesk is the CS tool that really helps to enhance customer experience.
  • Zendeks helps you organize your ticketing system and it seems to be the best on the market in this field.
  • Good integration capabilities are available for almost any business tool.

Cons

  • Some of our customers were unable to get answers from our support team.
  • Customer service department sometimes acts inappropriately.
  • There are issues with syncing and exporting data.
  • Sometimes data disappears for no reason.

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